There are many reasons why items ordered may need to be returned to DVD and Media, the most common reasons are covered within the following paragraphs. Any other instances that may not be covered below, will be subject to negotiaitions between DVD and Media and the customer.|
You have received incorrect Items from DVD and Media. (e.g. not the items that were ordered)
- In this instance, DVD and Media will take full responsibilty and will collect the incorrect items from an address specified by the customer, replacements will be shipped the same day. DVD and Media will cover the cost of both the collection and the re-delivery of the replacements.
You have ordered the wrong goods from DVD and Media.
- In this instance, DVD and Media cannot be held responsible for any mistakes made by the customer when ordering Items through our website. The goods received must be sent back at the customers own expense. Replacements will be issued upon receipt of the returned items. The customer will be liable to cover any cost incurred for the re-shipping of replacement goods. The customer will also be liable for any broken / lost / stolen items when in transit back to DVD and Media.
You ordered the goods but no longer need or require them.
- In this instance, DVD and Media will take back the goods - any further shipping charges will be paid by the customer. If DVD and Media are required to collect unwanted goods, the collection charge will be paid by the customer. Original shipping charges cannot be refunded.
DVD and Media reserve the right to certain stipulations regarding products being returned:
i) All items must be returned in a re-sellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
ii) DVD and Media can only accept the return of unused / unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.