DVD News from DVD and Media

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Damaged deliveries - PLASTICS - Please read this honest and essential bit of advice.

As we ship very large numbers of plastic and polypropylene cases it is unfortunately inevitable that very rarely however well we package these types of products there may be cases damaged by couriers or the post office. If you notice ANY damage to a box or parcel you receive from us it is prudent for you to sign for it as damaged as this allows a claim to be entered against the courier or post office. Where a box is signed for as damaged it is company policy not to dispatch replacement plastic items but to process a refund onto your credit or debit card to the value of the damaged items (you will be asked to email a digital photograph of the damaged items)- we reserve the right to ask you to send the entire consignment or just the damaged items back to us - however we would rather not involve you having expense in sending items back, as you can hopefully appreciate it is totally uneconomic to send out 5 or 10 replacement cases from an order of say 100 - every case is treated on its own merits. It is recommend you therefore order slightly more cases than your job requires and not the exact number where the job is crucial, remeber plastics are fragile and couriers are heavy handed - we gaurantee to pack our items EXTREMELY well to protect them.